About Us

This web site is owned and operated by Looking Glass Theatre who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Looking Glass Theatre
157 Adnitt Road Northampton NN1 4NH United Kingdom
Phone: 01604 472020 / 01604 472029
Email: info [at] itstheworks [dot] co [dot] uk
VAT Reg. No. GB221451550

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We do not currently operate a 'live' online stock control system and on occasions we may not have enough stock to fulfill your order. We will notify you ASAP, by email or phone, and if this is the case, you can choose whether to cancel and have a refund or wait for a 'back order'.

If you do not wish to pay online, please call us during working hours (Tues - Fri, 10am - 6pm and
Saturday 10am - 4pm) to pay over the phone. - 01604 47 20 20

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We only ship goods to the United Kingdom.

Postage costs are based on the value of your order.

Orders up to £20 will be charged at £5.99

Orders over £20 will be charged at £7.99


Alternatively, if you're close to Northampton, you have the option to pay for your goods and then come
into the shop to collect them. We will contact you when your order is ready for collection - please make
sure that you have given us your telephone number.

Delivery Schedule

PLEASE NOTE that we do NOT operate a 'LIVE' stock control system ONLINE.

On occasions we may not have enough stock to fulfill your order. We will notify you ASAP, by email or phone,
and if this is the case, you can choose whether to cancel and have a refund or wait for a 'back order'.

If your order/delivery is time critical, please call us during working hours (Tues - Fri, 10am - 6pm and
Saturday 10am - 4pm) to check availability. - 01604 47 20 20

We will despatch orders as soon as we can Tuesdays - Saturdays, usually by Royal Mail, during
Post Office Opening Hours but please allow 3 - 4 days for delivery. Please call us if you'd like us to
arrange another form of delivery. There may be additional charges, depending upon the service required.

You must inform us, as soon as possible, if the goods are lost or damaged in transit so that we can make a
prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that
goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed or phoned with the option to cancel your order if you would rather not wait.

Tax Charges

20% VAT is included in the price of all orders. ( We do not accept orders from outside the UK.)

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01604 472020 (International +44 01604 472020) or fax us on or write to us at 157 Adnitt Road Northampton NN1 4NH United Kingdom

Privacy Policy

Looking Glass Theatre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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